Skip to content
Customs broker since 1958 · OEA · BASC · ISO 9001:2015 WhatsApp +593 98 159 9186 · consultores@mariocoka.com · Client portal

Home / Our people

Our people · our greatest asset

Technology organizes the work. Our people get it done.

Professionals who know your product, your supplier and your deadlines. Behind every operation is a person with a name who answers for it.

[N]
People across the Group
[N] years
Average experience
[N] h
Of training per person a year
3
Certifications that require ongoing training

Clearance

They follow every shipment from arrival to release: pre-assessment, inspection and terminal coordination.

What you get

Your cargo released as fast as possible, with updates at every step.

[real photo]
[Name]Head of Clearance[years] at MACOBSA
[real photo]
[Name]Account executive[years] at MACOBSA
[real photo]
[Name]Account executive[years] at MACOBSA

Regulatory

They classify products, handle permits and prepare technical requests before SENAE and regulatory agencies.

What you get

Your product classified and permitted before it ships.

Lilibeth Terranova, Regulatory Director
Lilibeth TerranovaRegulatory DirectorPillar of the organization
[real photo]
[Name]Classification specialist[years] at MACOBSA
[real photo]
[Name]Permits specialist[years] at MACOBSA

Client service

They know your operation, quote clearly and are your first point of contact for anything you need.

What you get

A contact who knows your company and gets back to you.

Carolina Herrera, Commercial Manager
Carolina HerreraCommercial ManagerPillar of the organization
[real photo]
[Name]Sales executive[years] at MACOBSA
[real photo]
[Name]Sales executive[years] at MACOBSA

Operations

They coordinate freight, transport and warehousing across the Group so your cargo never stops.

What you get

Every leg coordinated, without you having to chase anyone.

Vanessa Naranjo, Director of Operations
Vanessa NaranjoDirector of OperationsPillar of the organization
Isabela Piloso, Operations · MacobLogistics
Isabela PilosoOperations · MacobLogisticsLast mile
[real photo]
[Name]Logistics coordinator[years] at MACOBSA

In-house teams

MACOBSA professionals working inside high-volume clients' operations, as part of their team.

What you get

Our expertise, sitting inside your company.

[real photo]
[Name]In-house supervisor[years] at MACOBSA
[real photo]
[Name]In-house executive[years] at MACOBSA
[real photo]
[Name]In-house executive[years] at MACOBSA

Billing and finance

They invoice transparently, reconcile payments and keep your account clear and current.

What you get

Clear, on-time invoices, no surprises.

[real photo]
[Name]Finance Director[years] at MACOBSA
[real photo]
[Name]Head of Billing[years] at MACOBSA
[real photo]
[Name]Collections[years] at MACOBSA

Continuous training: the trade evolves every day.

01

Up-to-date regulations

Every amendment our legal repository detects is shared with the team and applied to operations.

02

Applied artificial intelligence

The team is trained to use and validate our AI tools: AI proposes, the specialist decides.

03

Security and quality

Regular training on the standards required by our AEO, BASC and ISO 9001 certifications.

04

Client service

One owner per client, dated commitments and daily follow-up on every open item.

“[Real client testimonial about a team member's service, with their permission.]”

[Client name, title and company]

Want to join us?

We look for service-minded professionals who want to grow in foreign trade.

Work with us