Customs Broker · Integrated Logistics Operator · Since 1958
Customs Broker and Integrated Logistics Operator in Ecuador
International freight, customs clearance, cargo transport and legal support coordinated by a single team, with online tracking of every stage. Since 1958.
Route simulator
What do you need today?
- 1International freightMacobCargo · air or ocean
- 2Classification and permitsMACOBSA · Regulatory
- 3Declaration and inspectionMACOBSA · Clearance
- 4Delivery to your warehouseMacobLogistics
- 5Legal support if issues ariseCoka & Jaramillo Abogados
One account owner coordinates all five legs and reports to you through the CRM.
- 1Documents and certificatesMACOBSA · Regulatory
- 2Transport to port or airportMacobLogistics
- 3Export declaration and inspectionMACOBSA · Clearance
- 4International freightMacobCargo
Documents, cargo and freight coordinated from your plant to destination.
- 1Product technical sheetYou send it to us
- 2Analysis against the current tariffMACOBSA · Applied AI
- 3Specialist validationMACOBSA · Regulatory
- 4Advance ruling from SENAE (optional)MACOBSA · Regulatory
Using a tariff updated daily and validated by a specialist.
- 1Identify the agencyAgrocalidad · ARCSA · INEN · ARCOTEL
- 2Prepare the fileMACOBSA · Regulatory
- 3Filing through the Single Window (VUE)MACOBSA · Regulatory
- 4Follow-up until approvalVisible in the CRM
We tell you which agency applies and how long it takes, before you ship.
Six services, one single point of contact
Customs brokerage and international logistics services
Who are you?
Every cargo or shipment needs different handling. This is what we solve for yours.
What worries you today
Costs that appear after purchase, several providers to coordinate and lead times nobody guarantees.
What you get
- A clear quote for the full journey that you can accept online
- One provider and one responsible party, from origin to destination
- Duties calculated before you buy
What worries you today
Inspection observations, expiring permits, regulatory changes and disputed classifications.
What you get
- Classification with technical support and advance rulings
- Alerts on regulatory changes that affect your products
- Release-time indicators per shipment and an OEA partner
What worries you today
Chasing the status of each shipment, requesting documents and reporting to your manager several times a day.
What you get
- Client portal with the stage of every shipment
- Email notice at arrival, inspection, release and delivery
- A named account executive who answers
What worries you today
Cargo stuck between providers, storage days and trucks that do not arrive when cargo is released.
What you get
- Freight, customs and trucking coordinated by the same Group
- Pickup scheduled as soon as cargo is released
- Tracking from origin to warehouse
What worries you today
Risk of penalties, miscalculated duties and cash flow hit by delays.
What you get
- OEA, BASC and ISO 9001:2015 certifications
- 24/7 customs and tax legal support
- Accurate duty assessment and clear invoicing
Connected to the world
Your cargo comes from anywhere. It arrives through one channel.
We coordinate imports from Asia, North America, Europe and South America into Ecuador's ports, airports and border crossings.
See how your cargo travels →Certifications
Three certifications. One promise: your cargo, safe and on time.
Tap each seal to see what it means for your company.
Authorized Economic Operator · SENAE
A partner already vetted by the customs authority.
SENAE recognizes MACOBSA as a trusted supply-chain operator after auditing its security, solvency and compliance.
- Smoother customs processes
- Processes audited by SENAE
- A trusted partner before the authority
Business Alliance for Secure Commerce
Your cargo protected across the chain.
Security controls on staff, documents, facilities and processes to prevent cargo contamination, theft or misuse.
- Vetted staff
- Security-controlled documents
- Cargo contamination prevention
Quality management system
The same standard on every operation.
Documented, measured and continuously improved processes. Every operation follows the same standard, whoever handles it.
- Documented processes
- Measured KPIs
- Audited continuous improvement
FAQ
Clear answers to what importers, exporters and foreign trade managers ask us most.
See all questions →It is much more than the person who signs the declaration. A customs broker is the professional licensed by SENAE who represents the importer or exporter before Customs and is technically responsible for the tariff classification, value and documents of every operation.
In practice, it is your foreign trade advisor: before you buy, it tells you which permits your product needs and how much you will pay in duties; it is the link that connects your supplier, the shipping line, the port, Customs and ground transport; and it defends your cargo if there is an observation.
You need one to clear or export commercial goods, and it pays to have one on your side even when the law does not require it, because a classification or valuation error is expensive. At MACOBSA we have done this since 1958, certified OEA by SENAE, BASC and ISO 9001:2015, with our own law firm backing every clearance.
It depends on three things: the inspection channel SENAE assigns (automatic, documentary or physical), the prior-control permits your product requires, and whether the documents arrive complete and correct. That last one weighs the most, and it is where we make the difference: we review your documents and classification before the cargo ships, handle permits in parallel and have the declaration ready for when the cargo arrives.
Before shipment we give you an estimate for your case, and during clearance you see every stage on our portal, without having to call.
Because most delays and fines start at origin: a badly issued bill of lading, an invoice that does not match, a permit nobody requested in time. When MacobCargo coordinates the freight and MACOBSA prepares the clearance, documents are built from your supplier with Ecuadorian Customs already in mind.
Your cargo does not sit waiting between providers, nobody passes the blame, and you have one point of contact and one single trace: from the port of origin to your warehouse, with MacobLogistics on the ground leg.
Everything your cargo needs, under one roof and one responsibility. We are an Integrated Logistics Operator with four companies: MACOBSA, customs broker certified OEA, BASC and ISO 9001:2015; MacobCargo, international ocean and air freight; MacobLogistics, heavy ground transport to your warehouse; and Coka & Jaramillo Abogados, customs and tax law for observations, claims and rulings before SENAE and the SRI.
On top of that, foreign trade consulting and the COMEX X-ray, an analysis of your imports to find savings. Three generations of one family, since 1958.
Yes, and without calling anyone. Every client has access to our portal, where they see the up-to-date stage of each shipment (arrival, inspection, release and delivery) with its dates, and get a notice when the cargo moves forward.
Behind the portal are our own CRM and a team that monitors regulations with the help of artificial intelligence, to warn you ahead of changes that affect your imports. Your account executive gives you access.
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